Shipments & Returns
At Halim, we want to ensure your shopping experience is completely smooth from the moment you check out until your package is in your hands. Below you will find everything you need to know about our flexible delivery methods, tracking options, and return policy.
Shipping & Delivery Options
1. Home & Business Delivery
- Weight & Destination: Standard shipping rates are calculated automatically based on the total weight of your items and your delivery address.
- Order Tracking: As soon as your order is processed and handed to our shipping partners, we will send you a confirmation email containing your personal tracking number.
- Constant Supervision: We stay in close contact with our couriers every step of the way to supervise your purchase and guarantee a timely delivery.
- Delivery Timeframes: Orders shipped within Lebanon will arrive at your doorstep within 2 to 3 working days.
2. Pick Up in Store (Free Click & Collect)
Want to save on shipping or pick up your items at your own convenience? You can choose our Pick Up in Store delivery option during checkout!
- Zero Delivery Costs: Collecting your order directly from us is always completely free.
- Available Locations: You can choose to have your package sent to any of our 3 retail stores for pickup:
- Halim Bauchrieh
- Halim Mazraat Yachouh
- Halim Fanar
- Collection Notification: Our team will notify you via email or WhatsApp as soon as your order is packaged, ready, and waiting for you at your selected store.
Delivery Support
If you ever have a question or need assistance during delivery, our team is always your point of reference. You can reach our hotline instantly via call or WhatsApp at +961 03 616 330.
Returns, Refunds & Exchanges
f for any reason you are not completely satisfied with your purchase, you can easily request a full refund or an exchange.
Domestic vs. International Returns
- Orders Shipped or Picked Up Within Lebanon: All local returns and exchanges can be processed at no additional cost to you, provided they meet our return requirements below.
- Orders Shipped Internationally: Items can still be returned or exchanged. However, you will be responsible for handling the return shipping arrangements and covering all associated postage costs. Detailed instructions will be provided by our team upon request.
Return Requirements & Guidelines
To help us process your return or exchange smoothly, please ensure your items meet the following criteria:
- 7-Day Window: You must email your request to us at websales@halimonline.com within 7 days of your delivery date (or store pickup date).
- Required Email Details: Please include your Order Number, the Reason for Return, and your Requested Action (Refund or Exchange).
- Item Condition: Returned products must be in their original packaging, completely unused, unworn, unwashed, and undamaged.
- Exchange Value: If you choose an exchange, the value of your new item must be equal to or greater than the item you are sending back.