. Returns & Exchanges
We hope you’re delighted with your order.In case you are not satisfied with your purchase, you may return it for a refund or exchange; however kindly note that all returns are at your own expense except in the following two cases:
1- We accidentally sent you the wrong merchandise.
2- You received damaged merchandise.
Return or Exchange Requirements:
- In order to process your request, you must send us an email to firstname.lastname@example.org, within 7 days of the date of delivery. Email must contain the following information:
- Order number
- Reason for return
- Action Requested (refund or exchange)
- Items returned must be in their original packaging, unused, unworn, unwashed, and undamaged.
- In case of exchange, the new item’s value must be equal or greater than that of the item exchanged
- Credits or charges due will be issued to the original credit card. n exchange.
- If shipped to Lebanon, all your purchases can be returned and/or exchanged at no additional cost – as long as they meet the requirements mentioned below.
- If shipped to any other country, items can still be returned and/or exchanged at your will.
- However in that case, you will need to handle shipping and all costs related to it.
- More information on steps and procedure will be provided to you upon request.